TERMS AND CONDITIONS
These terms and conditions govern the use of this website www.oikos.gr and the purchase of products through this website (hereinafter the “Terms”).
Please read these terms carefully. By purchasing products or otherwise accessing or using any part of the services, you agree to these terms and conditions. These terms may have changed since you last accessed or used the services.
THE COMPANY
The sale of products through this website is conducted by the company under the name “OIKOS SA” and the distinctive title “OIKOS”, a Greek company based in Athens, 9 Charitos Street, 10675 Athens, Tax ID: 092999075/DOU FAE Athens.
WEBSITE USE
The information or personal data you provide to us is subject to processing under the Data Protection Policies. By using this website, you provide your consent to the processing of such information and data and you declare that all information and data you provide to us is true and accurate.
By using this website and/or placing an order through it you undertake to:
· Use the website only to submit legitimate enquiries or orders.
· Do not make false or fraudulent orders. If we reasonably believe that such an order has been placed, we have the right to cancel it and inform the relevant authorities.
· Provide us with your correct and accurate e-mail address, postal address and/or other contact details. You also accept that we may use this information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we cannot process your order.
PLACING AN ORDER
By placing an order through the website, you guarantee that you are at least 18 years old and that you have legal capacity to enter into binding contracts.
To place an order you will be asked to follow the purchase process and click on the “Approve Payment” button. You will then receive an e-mail from us confirming receipt of your order (“Order Confirmation”).
All orders are subject to acceptance by us and such acceptance will be confirmed by sending you an e-mail confirming that the product has been dispatched (“Dispatch Confirmation”). The contract for the purchase of a Product between us (“the Contract”) will only be deemed to have been entered into when we send you the Dispatch Confirmation.
The Contract will only apply to the products whose shipment we have confirmed in the Shipment Confirmation.
All orders of products are subject to availability. In the event of supply difficulties or depletion of products in stock, we have the right to inform you of similar products of equal or superior quality and value that you may order. If you do not wish to order such similar products, we will refund any amount you may have paid in full.
Upon availability of the Goods and subject to exceptional circumstances in this regard, “delivery” will be deemed to have taken place or the order will be deemed to have been delivered when you or a third party nominated by you, other than the carrier, has obtained physical possession or control of the Goods.
If, after 15 days from the time your order is available for delivery, that order has not yet been delivered for reasons beyond our control, we will consider that you wish to cancel the Contract and the Contract will be considered terminated.
As a result of the termination of the Contract, we will return to you any payment we have received from you, including delivery charges, as soon as possible and in any event within 14 days of the date on which the Contract has terminated.
Transport arising from the termination of the Contract may have a higher cost, which we are entitled to charge you for.
RISK AND TITLE
Liability for the goods passes to you once you or a third party you have nominated, other than the carrier, has acquired physical possession or control of the goods.
Ownership of the goods shall pass into your hands either upon full collection by us of all sums due in respect of the goods, including shipping costs, or upon delivery of the goods if this takes place after collection.
PRICE AND PAYMENT
The prices on our website include VAT but not the shipping costs, which are added to the total price. Prices may change at any time, however, any changes will not affect orders for which an Order Confirmation has already been sent to you.
Once you have selected all the products you wish to buy, they will have been added to your shopping cart and the next step is to proceed with the order and pay.
To do this, you need to follow the steps of the purchase process, filling in or verifying the information requested at each step. Further, during the purchase process, before payment, you can change your order details.
Payment can be made with Visa, Mastercard and American Express credit/debit cards and PayPal.
Your card details will be encrypted. Once we receive your order, your card will only be charged.
If payment is made via PayPal, the amount will be charged upon confirmation of your order.
The moment you click on the “Authorize Payment” button you confirm that the credit/debit card belongs to you.
Credit/debit cards are subject to validity and approval checks by your card issuer. If your card issuer does not approve payment, we will not be liable for any delay or non-delivery and we will not be able to enter into a Contract with you.
Credit/debit card transactions carried out through our website are processed through the electronic payment platform “Nexi e-Commerce” which uses encryption technology TLS 1.2 with encryption protocol 128-bit (Secure Sockets Layer – SSL) for certifying the security of your transactions. SSL is an international internet standard which offers 128bit encrypted communication. Through the SSL encryption, the information is coded until it reaches the Bank server, then the server reverts with the security certificate, the confirmation that you have visited a correct website and your public key. Next, your computer uses the public key for encrypting confidential information and sends them to the server, which uses its own private key for having them decoded.
VALUE ADDED TAX
In accordance with current rules and legislation, all purchases made through this website are subject to Value Added Tax (VAT).
In this context and in accordance with Chapter I of Title V of Directive 2006/112/EC of the European Council of 28 November 2006 on the common system of value added tax, as incorporated into the Greek VAT Code, the place of supply will be deemed to be the Member State of the address where the goods are to be delivered (i.e. Greece) and the VAT rate applicable in Greece will be applied.
According to the applicable rules and legislation of the jurisdiction concerned, the reverse charge rule (Article 194 of Directive 2006/112) may apply to goods to be supplied to certain Member States of the European Union if the customer is or is required to be a taxable person for VAT purposes. In this case, we will not charge VAT, subject to confirmation from the recipient that the VAT charged on the goods supplied will be refunded by the customer under the reverse charge procedure.
EXCHANGES AND RETURNS POLICY
Right of Withdrawal
If you are dealing as a consumer, you can withdraw from the Contract within 14 calendar days without giving any reason.
The withdrawal period expires after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the products, or in the case of an order with several products after 14 calendar days from the day that you or a third party designated by you, other than the carrier, acquired physical possession or control of the last product.
To exercise your right of withdrawal, you may notify the Company by telephone at +30 210 7231350 or by sending an email to [email protected] of your decision to withdraw from this Agreement.
To withdraw in time, it is sufficient to send your communication about exercising your right of withdrawal before the withdrawal deadline.
Withdrawal results
If you withdraw from this Agreement, we will refund to you without delay and in any event within 14 days of the day we are notified of the withdrawal, all payments we have received from you, including delivery charges.
You will not be charged any fees for this refund. Subject to the above, we may however withhold the refund either until we receive all the products back or until we receive evidence that you have returned the products, whichever comes first.
You may return or deliver the products by hand to the Headquarters through, without culpable delay and in any case no later than 14 days from the day you informed us of your withdrawal from this Agreement.
You are deemed to have done this in due time if you have given the products for dispatch before the 14-day deadline has passed.
You are responsible for any impairment of the value of the products as a result of such treatment that alters their nature, characteristics and functionality.
Contractual Right of Withdrawal
In addition to the right of withdrawal provided to the consumer as stated above, we grant you a period of 30 days from the date of the Shipping Confirmation to return the products.
In case you return the products on time within the contractual withdrawal period, but late for the legal withdrawal period, only the value of the returned products will be refunded to you. The direct costs incurred due to the return of these products will be borne by you.
You may exercise the right of withdrawal, however, if you inform us of the withdrawal after the expiry of the deadline for legal withdrawal, you are in any case obliged to return the products to us within 30 days from the date of delivery.
Your right to withdraw from the Contract applies only to products returned in exactly the same condition as you received them. No amount will be refunded to you if the product has been used after it has been opened, if the product is not in the same condition as it was delivered or if it has been damaged.
Please return the products using or including the original packaging, instructions and any other documents that may have accompanied the products. In any case, you must return the products together with the receipt you received upon delivery.
If you have any questions, you can contact us via our online contact form or by phone at +30 210 7231350 or by sending an email to [email protected].
RETURNS OF DEFECTIVE PRODUCTS
If you believe that the product you ordered does not comply, at the time of delivery, with the terms of the Contract, you should contact us immediately via our online contact form, describing in detail the product and its defect, or by calling us at +30 210 7231350 or by sending us an email at [email protected] and we will give you instructions for further action.
You must return the product to us at the address indicated on the receipt that you will receive upon delivery of the product.
We will inform you by e-mail within a reasonable time if you are entitled to a refund or replacement (if applicable).
The refund or replacement will be made as soon as possible and, in any event, within 14 days of the day we confirm to you by e-mail that you are entitled to a refund or replacement of the defective product.
In the case of defective products, the amount paid will be refunded in full, including shipping costs and any other reasonable costs you have incurred in returning the product. Your refund will be made by the same method as payment was made at the time of purchase.
INTELLECTUAL PROPERTY
You acknowledge and agree that all intellectual property rights, trademarks and all other intellectual property rights in relation to all material and content provided as part of the website belong at all times to us or those who license them to us. Your use of such material is permitted by you only to the extent expressly authorised by us or our licensors.
This does not prevent you from using this website to the extent necessary to create a copy of an order or the details of the Agreement.
WRITTEN COMMUNICATION
Applicable law requires some of the information or updates we send you to be in written form. When you use our website, you accept that communication with us will be primarily in electronic form. We will communicate with you by e-mail or provide you with information by posting notices on our website.
For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
NOTICES
All notices directed to us by you must be submitted via our online contact form. We have the right to notify you either by e-mail or at the postal address you provided to us when you placed your order.
The notice will be deemed to have been duly served and received as soon as it is posted on our website or 24 hours after the sending of an e-mail or three days from the date of sending of any letter.
Sufficient proof of delivery of any notice will be, in the case of a letter, the fact that such letter is correctly addressed, postage paid and delivered to the post office and, in the case of an e-mail, that such e-mail was sent to the addressee’s designated e-mail address.
EVENTS OF FORCE MAJEURE
We are not liable or responsible for any failure to perform or delay in performing any of our obligations under a Contract caused by events beyond our reasonable control (a Force Majeure Event).
A Force Majeure event is any act, event, failure to perform, omission or accident beyond our reasonable control and includes specifically (but not limited to) the following:
i. Strikes or other trade union actions.
ii. social unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
iv. Inability to use railways, ships, airplanes, motor vehicles or other public or private means of transport.
v. Inability to use public or private telecommunications networks.
vi. Acts, ordinances, laws, regulations or governmental restrictions.
vii. Any strike, breakdown or accident of the ferry and postal services or other means of transport.
The performance of our obligations under any Contract shall be deemed to be suspended for the period of the Force Majeure Event and the time for performance of our obligations shall be extended for a period equal to the duration of such period.
We will use all reasonable endeavours to end the Force Majeure Event or find a solution that enables us to fulfil our obligations under the Contract despite the Force Majeure Event.
If at any time during the term of a Contract we do not seek your strict performance of any of your obligations under the Contract or any of these terms and conditions, and/or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract or these Terms, this will not constitute a waiver or limitation of those rights and remedies and will not relieve you of your obligation to comply with those obligations.
Our waiver of an individual claim does not constitute a waiver of any similar claim in the future.
No waiver by us of any of these Terms or of our rights and remedies under the Agreement will be valid unless expressly stated to be a waiver and notified to you in writing, as set out in the clause above relating to Notices.
AMENDMENT OF TERMS
We reserve the right to review and amend these Terms at any time.
At the time you order products from us or use this website, you are subject to our then-current policies and Terms, unless any modification of those policies, our Terms or our Privacy Policy is required by law or governmental authority, in which case any changes will apply to orders placed by you prior to the changes.
LAW AND JURISDICTION
The use of our website and the contracts for the purchase of products through it are governed by Greek law.
Any dispute arising out of or related to the use of the website, or these Agreements is subject to the non-exclusive jurisdiction of the Greek courts.
If you are entering into a contract as a consumer, this clause does not affect your legal rights in any way.
